The first step would be an initial meeting, in person or virtually,  to better understand your business and to agree on the key areas you need some assistance with.

Some typical questions would include:

• Would you like to develop a clearer vision and purpose for your organisation?
• Do you need help defining a tangible business strategy for your organisation?
• Do you need help in developing efficient, embedded and documented business processes?
• Are roles & responsibilities clear in your management of your employees?
• Are your individual performance measures clear and aligned?
• Is your organisation ready for changes you want to implement?